Why haven't I received an email with my tracking information?

Last Update: Dec 11 2017 2:57pm

Once you have been billed for your box it will ship out within 5-10 business days. When your box ships out, you are normally sent an email with your tracking information within 48-72 business hours. If you have not received an email within that time frame, please check your JUNK or SPAM folders. If you are still not able to locate your tracking email, please click here to send us an email and we will further assist you. 


BOXY TIP: Add BOXYCHARM ([email protected]) to your email address book to prevent our emails regarding your box from going into your SPAM or JUNK folders.