Support Center


  • What are Charms?

    Charms are earned when you review items that you have received, when you refer friends, and each month that yo...

    Sep 16, 2016 11:55AM EDT
  • How do I earn Charms?

    You can earn Charms by reviewing products on our website that you have received (50 Charms each review), refer...

    Sep 01, 2015 04:32PM EDT
  • How does the Charm Program work?

    We have created a Shop exclusively for BOXYCHARM subscribers where you can use Charms that you have earned to ...

    Sep 01, 2015 03:01PM EDT
  • Why haven't I received my Loyalty Charms?

    For further assistance with your Charms, please contact our customer service team via the FAQ page on our webs...

    Sep 03, 2015 10:03AM EDT
  • When will I receive my Loyalty Charms?

    As of September 1st, 2015, we have changed our policy to award 250 Charms for each month your account is activ...

    Sep 03, 2015 12:17PM EDT
  • How do I redeem my Charms?

    To redeem your Charms, please follow the steps below or click the attachment included to see these steps with ...

    Sep 03, 2015 12:54PM EDT
  • Why can't I see my Charms?

    Our Charms and Rewards program is an exclusive feature for our active subscribers. If your account is currentl...

    Oct 21, 2016 03:17PM EDT
  • Using Duplicate Coupons in the Charms Shop

    Once you have redeemed your Charms, the coupon(s) will automatically be applied to your purchase at checkout*....

    Mar 16, 2017 02:30PM EDT
  • Using Charm Rewards

    Charm rewards must be used for the full amount in order to take full advantage of them. Unfortunately, if you ...

    Apr 25, 2017 03:55PM EDT
  • Can I use my Charms towards my box?

    Unfortunately, Charms may only be used towards purchases made from our Charm Shop; Charms will not be applied ...

    Jun 13, 2017 08:46PM EDT

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    Customer notification

    Hey Charmers,

    We hope that you love your June "Downtown Charm" Box!

    XoXo Your BOXYCHARM Team ♡
[email protected]
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