Support Center


  • What are Charms?

    Charms are our way of giving back to our Charmers for their loyalty! They are a feature available only to acti...

    Jul 11, 2017 10:17AM EDT
  • How do I earn Charms?

    You can earn Charms by reviewing products on our website that you have received (50 Charms each review), refer...

    Sep 01, 2015 04:32PM EDT
  • Why haven't I received my Loyalty Charms?

    For further assistance with your Charms, please contact our customer service team via the FAQ page on our webs...

    Sep 03, 2015 10:03AM EDT
  • When will I receive my Loyalty Charms?

    Charms will be posted to your account within a week from the date your payment is received. Charms earned th...

    Jul 11, 2017 10:16AM EDT
  • How do I redeem my Charms?

    To redeem your Charms, please follow the steps below or click the attachment included to see these steps with ...

    Jul 11, 2017 10:16AM EDT
  • Why can't I redeem my Charms?

    Our Charms and Rewards program is an exclusive feature for our active subscribers. If your account is currentl...

    Jul 11, 2017 10:17AM EDT
  • Using Duplicate Coupons in the Charms Shop

    Once you have redeemed your Charms, the coupon(s) will automatically be applied to your purchase at checkout*....

    Mar 16, 2017 02:30PM EDT
  • Using Charm Rewards

    Charm rewards must be used for the full amount in order to take full advantage of them. Unfortunately, if you ...

    Aug 01, 2017 12:39PM EDT
  • Can I use my Charms towards my box?

    Unfortunately, Charms may only be used towards purchases made from our Charm Shop; Charms will not be applied ...

    Jun 13, 2017 08:46PM EDT

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    Customer notification

    Hey Charmers,

    We hope that you love your October "SpellBound" Box!

    XoXo Your BOXYCHARM Team ♡
[email protected]
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