Do I have to pay extra for shipping?

Shipping is included in your subscription rate for those located in the United States. Applicable taxes apply for residents from Florida and Connecticut. S...
Updated: October 2nd 2017, 1:12pm

Why haven't I received an email with my tracking information?

Once you have been billed for your box it will ship out within 5-10 business days. When your box ships out, you are normally sent an email with your tracking in...
Updated: December 11th 2017, 2:57pm

Do you ship internationally?

We currently only ship within the 48 contiguous United States and all provinces/territories in Canada, but we hope to be able to ship internationally in the fut...
Updated: October 2nd 2017, 1:19pm

What should I do if I haven't received my box although it has been reported as delivered?

If you have not received your box although it has been reported as delivered, please contact our Customer Service Team within 30 days so that we may further ass...
Updated: October 2nd 2017, 1:20pm

Does BOXYCHARM cover the Duties or Customs fees?

BOXYCHARM is NOT responsible for any customs fees incurred from imported goods. Due to the complexity of international laws and taxes, we do not include those f...
Updated: October 2nd 2017, 1:23pm

Do you ship to APO addresses, FPO addresses or PO Boxes?

We can ship to APO / FPO addresses and PO Boxes. Please log into your BOXYCHARM account and contact our Customer Service Department for more information. ...
Updated: October 2nd 2017, 1:24pm

International & APO Shop Orders

If you are getting your orders shipped to an APO or a Canadian address, please know that we are unable to ship ORM-D products, which are those containing alcoho...
Updated: October 2nd 2017, 1:24pm

Where do you ship to?

We currently offer shipping to 48 states within the US (excluding Hawaii, Alaska, and Puerto Rico) as well as all territories and provinces in Canada. Unfortuna...
Updated: October 2nd 2017, 1:31pm

Where will my box ship if I change my address?

Your box will always be shipped to the address on file when your order is processed. Because we use FedEx SmartPost, boxes shipped to an address which...
Updated: October 2nd 2017, 1:33pm

When will my box ship?

Boxes shipped within the US normally ship out within 5-10 business days from the date your payment was received and your tracking information is sent via email ...
Updated: October 2nd 2017, 1:38pm

When will I receive my box?

Boxes normally ship out within 5-10 business days from the date your payment was received for US customers and tracking information is sent via email within 48-...
Updated: October 2nd 2017, 1:41pm

How can I change the address on my account?

To update your address, please follow the instructions below:Step 1: Visit www.boxycharm.comStep 2: Click "My Account" and log in using your email address/passw...
Updated: October 2nd 2017, 1:44pm

Where can I find my tracking information?

Your tracking information will be sent via email within 48-72 business hours from the date your box ships. Boxes ship out within 5-10 business days of purchase ...
Updated: October 2nd 2017, 1:45pm

Latest Updates

Customer notification

Hey Charmers,

We hope that you love your February "Galaxy Glow" Box!

XoXo Your Boxycharm Team ♡

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