Support Center


  • Am I on the waitlist?

    At the moment, we have an active waitlist, therefore, any attempt to purchase a subscription will automaticall...

    Apr 27, 2017 09:12AM EDT
  • Is there any way to get off of the waitlist faster?

    As of right now, we do not offer the option to bypass the wait list. Charmers will be removed from the waitlis...

    Apr 27, 2017 09:15AM EDT
  • How do I unsubscribe from the waitlist?

    Unfortunately, there is no way for you to unsubscribe by yourself. If you no longer wish to be on the waitlist...

    Apr 27, 2017 02:47PM EDT
  • Old Subscriber on waitlist

    Due to the growing success of our boxes, we had to implement a waitlist to ensure that all members who purchas...

    Apr 25, 2017 03:33PM EDT
  • Help! I accidentally canceled my account

    Unfortunately, there is no way to accidentally cancel your account as you must go through 3 different pop-up n...

    Apr 25, 2017 03:35PM EDT
  • Multiple subscriptions on the waitlist

    Our system is set up to only allow for one active subscription per account. Because of this, regardless of the...

    Apr 25, 2017 03:45PM EDT
  • How long is the waitlist?

    Due to the high demand of our boxes, we have had to implement a waitlist. At this time, we are unable to deter...

    May 15, 2017 11:43AM EDT

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    Customer notification

    Hey Charmers,

    We hope that you love your June "Downtown Charm" Box!

    XoXo Your BOXYCHARM Team ♡
[email protected]
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