General

If I cancel and reactivate will my information be saved?

Your information will be stored if you log into your BOXYCHARM account using the same email address and password....
Updated: October 2nd 2017, 1:11pm

How do your giveaways work?

Every month we offer various giveaways to our Charmers. In order to enter our giveaways, you must follow these three steps:1. Take a picture of your box2. Share...
Updated: October 2nd 2017, 1:12pm

What box am I going to get?

Upon subscribing (or resubscribing), you will be billed for your first box. Your first box will be the current month's box as long as you subscribe by 7 PM EST*...
Updated: October 2nd 2017, 1:13pm

When will the current month's items appear available for review?

The current month's box products will appear available for review by end of the first week of the following month. All items will be available for review for 30...
Updated: October 2nd 2017, 1:14pm

Can I cancel my subscription and get a refund?

Our subscriptions are non-refundable. We are not able to offer refunds or partial refunds. Once the order has been processed, you will be receiving each bo...
Updated: October 2nd 2017, 1:15pm

Purchasing Multiple Subscriptions/Gift Boxes

To purchase a gift box or multiple subscriptions, you should:- Create an account with a different email address than the one you have on your current account.-&...
Updated: October 2nd 2017, 1:16pm

How do I review a product?

 To review items in your past boxes, please follow the instructions below:- Visit BOXYCHARM.com- Log into your account using your email address and passwor...
Updated: October 2nd 2017, 1:18pm

I want this month's box, why is there a wait list?

We implement a wait list when we run out of stock of the current month's box. ...
Updated: October 2nd 2017, 1:18pm

My box is being returned to sender, what do I do?

If you have not received your box and your tracking information states that it is being returned to us, please contact our Customer Service Team within 30 days ...
Updated: October 2nd 2017, 1:19pm

How do I earn Charms for referring friends?

To refer a friend, all you have to do is provide them with your referral link. You can find your referral link by clicking the "Earn Charms" tab at the top of y...
Updated: October 2nd 2017, 1:25pm

I am a Canadian Subscriber who used a discount code, why didn't my discount apply?

The promo/discount code only applies to the product being ordered. It will not apply to the shipping costs, which will always be $5 per box.For Ex: You purchase...
Updated: October 2nd 2017, 1:25pm

I don't live in the US, why did I receive different products than other subscribers?

Although we do not offer international shipping, we offer shipping to Canada as well as to Military families stationed overseas as long as they can provide a mi...
Updated: October 2nd 2017, 1:25pm

When will I receive the item I redeemed with my Charms?

Items purchased in our Charm Shop will ship out within 5-10 business days from the date your order was placed. Once the order is on its way to you, you will rec...
Updated: October 2nd 2017, 1:26pm

What is the deadline for an address change?

Your box will always be shipped to the address on file when your payment is processed. Address changes must be made prior to first of the month in order to take...
Updated: October 2nd 2017, 1:26pm

How do I contact your Public Relations department for a future collaboration?

For inquiries about a future collaboration with BOXYCHARM, please send us an email through our helpdesk by clicking here and selecting "Collaboration Inquiry" a...
Updated: November 28th 2017, 3:19pm

Can I purchase just one month's box?

If you would only like to receive one box, please cancel your account after you subscribe and are billed for the box you would like to receive. The box you were...
Updated: October 2nd 2017, 1:27pm

Can I use a freight forwarding company to receive a box in my country?

You are able to use a freight forwarding company to receive a box in countries outside of our shipping range. As long as the freight forwarding company is ...
Updated: October 2nd 2017, 1:28pm

Is there a phone number for BOXYCHARM?

At this time, we are only able to respond to Customer Service inquiries via email. We respond to all inquiries in the order in which they are received within 48...
Updated: October 2nd 2017, 1:30pm

I just joined BOXYCHARM. What can I expect?

Welcome to BOXYCHARM! Upon subscribing, you will be billed for your first box. Your first box will be the current month's box as long as you subscribe by 8pm ES...
Updated: October 2nd 2017, 1:31pm

How do I contact your Brands department for a future collaboration?

For inquiries about a future collaboration with BOXYCHARM, please send us an email through our helpdesk by clicking here and selecting "Collaboration Inquiry" a...
Updated: November 28th 2017, 3:19pm

How to Prime your MDM Flow "Greater Than" Mascara

The MDM Flow ‘Greater Than’ Volumising Mascara utilises a cutting edge packaging design which prevents ingress of air into the Mascara tube, this is achieved by...
Updated: October 2nd 2017, 1:38pm

Can your Social Media Team answer questions about my account?

Our Social Media Team is not able to answer personal account related questions. They are only able to answer general inquiries. All other questions must be dire...
Updated: October 2nd 2017, 1:39pm

Is there a Beauty Profile?

At this time, we do not offer a beauty profile or customized boxes. We try our best to only include items that all of our Charmers are able to enjoy. We also st...
Updated: October 2nd 2017, 1:41pm

Do I have to re-subscribe each month to receive a BOXYCHARM Box?

Once you subscribe to BOXYCHARM and are billed for your first box, you will automatically be set on a recurring payment schedule, per your subscription term. Yo...
Updated: October 2nd 2017, 1:43pm

Do you offer yearly subscriptions?

We sure do! In order to purchase a yearly subscription, please visit our website, www.boxycharm.com, and click the option to Subscribe. Our site will then give ...
Updated: October 2nd 2017, 1:45pm

How does the Canadian exchange rate affect me?

Our system bills our subscribers in US Dollars. Since the daily exchange rate for Canadian Dollars changes from day to day, your monthly fee may fluctuate depen...
Updated: October 2nd 2017, 1:45pm

Can I sample a box for free before I subscribe?

We are not currently offering any promotions to receive a box for free. Please follow all of our Social Media outlets to stay updated on all of our giveaways an...
Updated: October 2nd 2017, 1:48pm

Do I have to return my products if I cancel my subscription?

If you have received your box then you have been charged for that specific BOXYCHARM box. Your cancellation will apply to next month's box, so you do not h...
Updated: October 2nd 2017, 1:48pm

Latest Updates

Customer notification

Hey Charmers,

We hope that you love your February "Galaxy Glow" Box!

XoXo Your Boxycharm Team ♡

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