What happens if my credit card payment is declined on the date of charge?

If your account is currently active and the payment for your renewal is declined, your account will be placed in a past due state. Our system will automatically...
Updated: December 6th 2017, 8:18pm

When will I be charged for my subscription?

You will be billed for your first box the day that you subscribe to BOXYCHARM for the current month's box. Your next payment will automatically be scheduled for...
Updated: October 2nd 2017, 1:20pm

Do you offer refunds?

Once you have been billed for a new subscription activation or a subscription renewed we are not able to offer a refund, return, or exchange. ...
Updated: December 8th 2017, 9:35pm

Why have I been billed twice?

For billing inquiries, please contact our customer service team via the FAQ page on our website. Customer service inquiries are responded to in the order in whi...
Updated: October 2nd 2017, 1:32pm

I live in Canada, why is my monthly fee different every month?

Our system bills our subscribers in US Dollars. Since the exchange rate for Canadian Dollars fluctuates daily, your monthly fee may vary depending on the daily ...
Updated: December 8th 2017, 8:25pm

Why was I billed taxes for my Box?

Our headquarters are located in Florida and our shipping facilities are based out of Connecticut and Georgia. Residents of these states are required to pay Stat...
Updated: October 2nd 2017, 1:38pm

I was charged for a Box that I don't want to receive! How can I request a refund?

Once you have been billed, we are not able to offer a refund, return, or exchange. In order to prevent from being billed, you must cancel your account by t...
Updated: October 2nd 2017, 1:40pm

Disputing my Payment

If you are not pleased with our services or product for any reason, please contact us immediately. We are happy to work with you to achieve a satisfactory resol...
Updated: October 2nd 2017, 1:42pm

What methods of payment are accepted?

We currently only accept all major debit and credit cards (VI, MC, AMEX, DI) registered to a US or Canadian address. Unfortunately, we do not accept internation...
Updated: October 2nd 2017, 1:42pm

How can I change my payment information?

To update your payment information please follow the instructions below:-Visit "My Account" and log in using your email address/password...
Updated: October 2nd 2017, 1:49pm

Latest Updates

Customer notification

Hey Charmers,

We hope that you love your February "Galaxy Glow" Box!

XoXo Your Boxycharm Team ♡

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